What are your customer service hours?
Our office is open from 9:30am - 6:30pm (EST) M - S
What forms of payment do you accept?
We accept all major credit/debit cards(Power by PayPal) .
Can I combine store credit and discount codes?
No. Unfortunately you are not able to use both store credit and discount codes
at the same time.
Why did I receive a refund?
If an item you purchased is out of stock and we are unable to get in touch with
you, we will go ahead and issue you a refund. Generally, we will first give you
the option to select another item or receive store credit to grab something else.
Please note that it can take a few business days to see the refund in your
account depending on which bank you use.
How do I change or cancel my order?
Please email firstname.lastname@example.org. We can make changes to your order or cancel as long as this did not already ship from our warehouse.
What is the status of my order?
If you have an account with us, you can log in and check the status of your order.
Feel free to call/email us to follow up with your order status. Please note that it takes about 2-3 business days for our warehouse to fulfill orders before you will receive tracking.
Why haven't I received tracking?
Please note that it may take 2-3 business days for you to receive an email with tracking. If it has been longer than 2-3 business days, please get in touch with us and we will review the status of your order.
*** Please note that during peak seasons and the holidays it can sometimes take ban additional 2-3 business days to receive tracking due to the high volume of orders. We apologize for any delays and will do our best to keep you informed and get your order out as soon as we can! ***
Why is my order delayed?
It is possible that an item you selected was out of stock. If this happens, your order will be on hold and we will contact you in regards to choosing a replacement item.
If you input an incorrect shipping address or order details, this could cause a delay with
your order as well. Please be sure to review your order details. If we notice an address error, we will reach out to you.
Our warehouse and office are both closed on weekends and major holidays. Please keep this in mind if you are ordering around the holidays.
What if my order shows as delivered, but I never received it?
Please contact us, we can look into the issue further.
Please note that we will not be able to refund in these scenarios. However, we could send a replacement item for what was ordered.
How much does shipping cost to United States?
We offer a $2.99 Standard Shipping fee. Please note the customer is responsible for any fees related to customs, duties, and/or taxes
Do you offer International Shipping?
Yes! We ship worldwide and we offer free worldwide shipping for any order.($3.99)
Holiday Shipping Times
Please note that fulfillment and shipment time will be longer during the holidays due to the high volume of orders. Please allow an additional 2-3 business days for processing during peak holiday hours.
Returns / Exchanges
Can I make a Return/Exchange?
Yes, we accept Return or Exchange, For more details, please visit our return/refund page.
Please email email@example.com with any items you wish to exchange. Be sure to include in the email which items you are sending back, which items you wish to exchange for.
Who is responsible for paying Return Shipping?
The customer is responsible for paying the return shipping cost. However, if you received the incorrect item, or the item arrived damaged, we will cover the return shipping cost.
What do I do if I received the wrong item?
We apologize in advance if you have received an incorrect item. Please email firstname.lastname@example.org to let us know, include a picture of your order invoice as well as a picture of the item that you received.
We will send you a return label and can ship out the correct item from there. If we are out of stock in the item you ordered, you can select another item of equal value or receive store credit in place of this.
What do I do if I received a damaged item?
Please send a picture of the damaged item and your order invoice # to email@example.com