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At Ashelystyle, customer satisfaction is always the top priority.

Our dedicated quality control and quality assurance team will check your items before shipment. The quality of our products is guaranteed. However, the dimensions must be checked carefully and accurately before buying. Please note the size chart on the product page. If you are not satisfied with the item you received, we can easily arrange an exchange or refund for you. We are here to help you! Please contact our support team if you have a problem with your order!

30-day money-back guarantee

Customers can contact us within 30 days after receiving the item. If you have defective or damaged items, received the wrong size or the wrong product, please contact us immediately via support@ashelystyle.com.



Contact our support team and explain the problem in detail, including the reason for the return, your order number and the product number of the SKU. For defective, incorrect or undescribed items, please send us clear pictures or videos of the problem. Our solution:

1. Ashelystyle service responsibilities:

*If our company is responsible for the problem, we will allow the return to our warehouse for refund or exchange.

*After receiving the goods, we will return the original product price and pay the return fee all the way (we will not charge us shipping fees). This solution is only available if Ashelystyle is responsible for shipping the wrong item/wrong size.



2. Customer responsibility

*Wrong order (product size)

*If the customer ordered the wrong size or wrong product, we can also allow returns. In this case, the customer is responsible for the transportation costs for the two-way exchange (to and from our warehouse). If the customer chooses to refund, we will partially refund the original product price. All transportation costs are non-refundable.

* ·Unnecessary items

*If the customer decides that he is no longer willing or the article just wants to convert, he can report this to us after receiving a partial refund of the 30-day product cost of the product.



Satisfaction Guarantee* Your satisfaction is our top priority! If you are not satisfied with the order, please contact us within 30 days after receiving the product to request a return. Our customer service team will provide you with our return address. All return shipping costs are borne by the customer. We are happy to announce now,



Other information about the guarantee

All returns must first be approved by our customer service. If this has been approved, you will receive our return address. Only in this case will your returned item be accepted.

All returned items must be in brand new condition, unused/unworn, unwashed, with all original labels and packaging.

If the customer requests a refund, we will refund the original product cost after receiving the returned product. The transportation cost and original transportation cost of all returned items are non-refundable.

Compensation period

It usually takes a while until we receive your return (the number of days depends on the shipping situation) and time, until we edit it after receiving your return (3 to 5 working days).

Paypal account refund: usually instant payment.

Credit card refund: between 5-10 working days.

Please contact support@ashelystyle.com for more help. We will do our best to help you answer all the news within 48 hours.

Note: If there is no obvious quality problem in our product, the customer must return the product. After our customer service confirms the return, you will get a refund. (The refund does not include postage and taxes)